FAQs

Q: What materials do you use?
A: All of our pieces are gold-filled and backed by our lifetime guarantee, so you can wear them with confidence every day.

Q: Where are your pieces made?
A: Every piece is designed and handmade with love—crafted in Houston, and all orders are fulfilled right here by our family team.

Q: Do you take custom orders?
A: Yes! We love bringing your ideas to life. Send us a message and we’ll work together to create something one-of-a-kind.

Q: How long will it take to get my order?
A: Orders typically ship within 3–5 business days. During busy seasons or pop-up events, it may take a little longer, but we’ll always keep you updated.

Q: Do you ship internationally?
A: At the moment, we ship within the U.S., but international shipping is something we’re exploring—stay tuned!

Q: What is your return or exchange policy?
A: Our customers are at the heart of everything we do. If you’d like to exchange an item or need help with an order, please email us at CocosBeadsandCo@gmail.com 💌

Q: Do you do pop-up events?
A: Yes! We love meeting you in person. Follow us on Instagram or check our website for upcoming pop-up dates and locations.

Q: Who is behind Coco’s Beads & Co.?
A: Coco’s is truly a family affair—what started as a weekend project has grown into something we all get to share. From Grandma making necklaces in Houston, to Papa packing orders, to Coco helping on weekends, it’s a team effort!!