Shipping & Returns
Return Policy
At Coco's, we want you to be completely satisfied with your purchase. We understand that sometimes things may not work out as expected, so we've crafted a friendly return policy to make the process as easy and hassle-free as possible.
1. Easy Returns:
- If you're not happy with your purchase, you can return it within 30 days from the date of delivery.
- We accept returns on most products, whether they are defective, damaged, or simply not what you expected.
2. No Questions Asked:
- We believe in making returns stress-free. You don't need to provide a detailed explanation or reason for the return.
- We value your trust and want you to feel comfortable reaching out to us if you're not satisfied.
3. Simple Return Process:
- To initiate a return, please contact us at CocosBeadsandCo@gmail.com. We will guide you through the process and provide you with any necessary instructions.
- We'll provide a prepaid return shipping label, so you won't have to worry about return shipping costs in most cases.
4. Refunds or Exchanges:
- Once we receive the returned item, our team will process your refund or exchange promptly.
6. Exclusions:
- While we strive to offer hassle-free returns on most products, certain items, such as personalized or custom-made products, may have specific return restrictions. We'll make sure to communicate any such exceptions clearly on the product page.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please let us know right away. We'll work with you to provide a replacement or refund, depending on the situation.
Thank you for being a valued customer of Coco's Beads & Co. We appreciate your support and look forward to serving you again.
Cheers,
Hannah Simpson
Coco's Beads and Co
Shipping Time
We hand make each bracelet with love and attention to detail. Online orders ship within five business days. We hope you love your Cocos Stacks as much as we loved making it for you!
Please note that these are estimated shipping times and may vary due to factors beyond our control, such as weather conditions, customs delays, or peak holiday seasons. We work closely with our shipping partners to ensure timely delivery and will provide tracking information so you can monitor the progress of your shipment.
Thank you for choosing Coco's. We appreciate your support of our small business!
Cheers, Hannah Simpson
Coco's Beads and Co